REFUND & CANCELLATION POLICY

We know that sometimes plans shift, and when that happens, we want to make things as straightforward as possible for you. If you’re having second thoughts about an order, please don’t hesitate to reach out — our team is ready to listen and guide you through what comes next.

Need to get in touch right away?

You can let us know you’d like to cancel by picking up the phone and calling our helpline, or by sending an email. Either way, a real person will be on the other end to help. The important thing is simply that we hear from you clearly about your decision.

What if I prefer to put it in writing?

There’s no requirement to use a specific document, but if you’d like a structured way to communicate your wishes, a model cancellation form is available. It’s entirely optional — you can use it or not, whichever feels more comfortable. Should you choose to fill it out, you can return it electronically to the email address we’ve provided, or mail it to the postal address designated for Refund and Cancellation matters.

If you decide not to use the form, that’s perfectly fine. In that case, just make sure your message clearly states your intention to cancel the products. A simple, direct statement is all we need.

When do I need to send my cancellation?

We focus on the moment you send your communication, not when we receive it. As long as your message about exercising your right to cancel is dispatched before the cancellation period runs out, you’ve met the deadline. There’s no need to worry about postal delays or email delivery times on the final day.

What happens after I contact you?

Once we’ve heard from you, we’ll reply with the return address you’ll need. Keep an eye on your inbox — we’ll send those details to you at [email protected] so you can take the next step with confidence.